Questions and Answers
69arena Frequently Asked
Questions
From opening an account to deposits and withdrawals, bonuses to responsible gaming — here are clear answers to the questions players ask most.
69arena is here to make things easy and trustworthy for Myanmar players. This FAQ page covers all commonly asked questions about document verification, deposit methods, responsible gaming policy, and account management, organised by category. If you cannot find the answer you need, reach out to our team directly via 24/7 Myanmar-language Live Chat.
Documents and Verification
You can submit a Myanmar National Registration Card (NRC) or Passport at 69arena. Documents must be originals, clearly legible, and not expired. When taking a photo, make sure all text is readable and avoid bright glare.
KYC verification will be requested when you make a withdrawal or when an account check is required. It is not shown immediately at registration — it is a standard part of our security and financial monitoring process. Having your documents ready in advance will make things faster.
69arena protects all personal information with SSL encryption. Documents you submit are stored in line with our privacy policy and are never sold or shared with third parties. You can read the full details about how your data is handled in our Privacy Policy.
KYC checks are in place to prevent money laundering and to protect players' accounts from unauthorised access. They also ensure that only you can access and play on your own account. This process helps create a safer gaming environment for all players.
Yes, they must match exactly. The name entered when registering your 69arena account must match the registered name on whichever payment method you choose — KBZPay, Wave Money, AYA Pay, or CB Pay. If they do not match, the withdrawal will be held and a review will be carried out.
Deposits
69arena does not charge a deposit fee. However, KBZPay, Wave Money, AYA Pay, and CB Pay may apply their own service charges, so please check their terms. We do not collect any deposit fee on our end.
The minimum deposit at 69arena is 10,000 Ks, regardless of which payment method you use. This applies to all four options — KBZPay, Wave Money, AYA Pay, and CB Pay. Keep in mind that your deposit amount is also linked to qualifying for the Welcome Bonus of up to 200%, so choose your amount accordingly.
Log in at 69arena Login, click the Deposit form, select Wave Money, enter the amount you want to deposit, and transfer the funds to the Wave Money number provided by the platform. After the transfer, enter the reference number in the deposit form and click 'Confirm' — once verified, the amount will be added to your account.
You can deposit at 69arena using KBZPay, Wave Money, AYA Pay, and CB Pay. All four are widely used digital payment methods in Myanmar and are available 24 hours a day. These same methods are used for withdrawals, with a minimum withdrawal amount of 30,000 Ks.
Under normal circumstances, your account balance should update shortly after a deposit. If it has not appeared, share your transfer reference number and a screenshot with our 24/7 Live Chat Support Team and request a check. Always keep a record of your transfer reference number.
Responsible Gaming
No. 69arena is only open to players aged 21+. This is one of the core principles of our Responsible Gaming policy and is in place to protect minors. We also encourage all players not to bet beyond their means.
If you are experiencing problems with gambling, you can reach 69arena's 24/7 Live Chat support in Myanmar language. You can also email [email protected]. Beyond that, please reach out to health professionals or personal counsellors — there is no shame in asking for help, and it is the right call to make.
To set up a Cooling-Off (temporary pause), contact our Support Team via Live Chat. To request Self-Exclusion, use the same method and we will process it as quickly as possible. You can read the full details on the Responsible Gaming page.
If you are playing beyond your budget, chasing losses, unable to stop going back to gamble, or your relationships are suffering because of gambling — please seek help. Always remember that gambling is for entertainment only.
Account and Registration
69arena Login On the page, click 'Forgot your password?' and request a reset using your registered email. If you can't remember your email either, contact the Support Team via Live Chat for identity verification and help regaining access.
Yes, each player may open only one 69arena account. If a second account is opened using the same IP address, device, or payment method, bonuses will be voided and the account may be closed. We protect fair access for every individual player.
To change contact details such as your phone number or email, submit a request via Support Live Chat. Please note that changes to your name or KYC-related information require additional verification, as they must match your withdrawal details.
First, clear your browser cache and cookies, then try again. Check that your internet connection is working. If the problem continues, contact 69arena Support via Live Chat, provide the device and browser you are using, and describe the issue — the Support Team will assist you promptly.
To close your account, withdraw all remaining balance first, then contact Live Chat Support to request closure. The Support Team will verify and process it for you. If you wish to self-exclude, you can request it the same way, and it will be actioned immediately in line with our Responsible Gaming policy.
Still can't find the answer?
If you have a question not covered in this FAQ, you can contact 69arena's Support Team directly. We answer in Myanmar language 24 hours a day, 7 days a week, so you'll get a response right away.
24/7 Live Chat in Myanmar Language