69arena Privacy Policy
This policy openly explains how your personal data is collected, stored, and protected.
Introduction — We take your data seriously
69arena is a platform offering football betting, Live Casino, Slots, 3D lottery, and Sic Bo games for players in Myanmar. This Privacy Policy ("Policy") applies to everyone who accesses the 69arena website (https://69arena.run), registers an account, or plays games.
We handle your personal data with care and protect it with SSL encryption and strong security measures. Reading this policy will give you a clear understanding of how your data is handled when you visit the 69arena website.
The language of this policy is written to serve both legal clarity and plain understanding. If any part is unclear, you can contact our customer support team with your questions.
Types of Personal Data Collected
69arena collects the following types of personal data in connection with website use and service delivery.
1.1 — Registration and Account Data
This includes information you provide when opening an account with 69arena —
- Name (full name or username)
- Date of birth (to verify you are 21+)
- Contact details (phone / email)
- Financial account data related to payments
1.2 — Financial Data
We collect account details linked to KBZPay, Wave Money, AYA Pay, and CB Pay for processing deposits and withdrawals. This data is used to prevent financial fraud and to process transactions within the stated timeframe (15 minutes to 2 hours).
1.3 — Technical Data
The following data is automatically recorded when you visit the website—
- IP address
- Browser type and version
- Session and gameplay history
- Website login and logout times (Myanmar Standard Time)
- Cookies and related session data
1.4 — Data received from customer support
When you contact us through our 24/7 Myanmar-language Live Chat or by emailing [email protected], we collect data from those interactions. This data is used to improve customer support quality and resolve issues.
Data Collection Purposes
We collect, store and use your personal data only for the following purposes—
- Account Management: To create and maintain your 69arena account and to accurately display your gameplay history.
- Financial Transactions: To reduce deposit and withdrawal processing times and to ensure smooth transactions via KBZPay, Wave Money, AYA Pay, and CB Pay.
- Security and Fraud Prevention: To protect against account takeovers, financial fraud and site abuse.
- Responsible Gaming: To process gaming limit requests and to better manage gaming patterns.
- Customer Support Improvement: To improve Live Chat and email interactions and to resolve issues faster.
- Legal Compliance: To comply with applicable laws and regulations.
We do not use your personal data for any purpose not stated in this policy.
Cookies and Tracking Technology
The 69arena website uses cookies to improve the user experience and to analyze website usage.
Types of Cookies Used
- Strictly Necessary Cookies: Required for core website functions (login sessions, shopping basket). Without these cookies, the website will not work properly.
- Functional Cookies: Used to remember user preferences (language settings).
- Analytics Cookies: Used to understand website traffic and user behavior — data collected from these cookies is used solely to improve website services.
Managing Cookies
You can block or delete cookies through your browser settings. However, if you block strictly necessary cookies, some website services may no longer be accessible.
Third Parties and Data Sharing
When we share your personal data with third parties, we do so only under strict restrictions that align with your expectations.
Service Providers
Payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay) and game software providers receive only the personal data strictly necessary to deliver website services. All these providers must follow our data protection policies and may not use the data for any purpose beyond our instructions.
Regulatory and Law Enforcement Authorities
We may share data with regulatory and law enforcement authorities when required by applicable law or when necessary to protect our players, staff and site.
Data We Will Not Share
We will never sell or rent your personal data to advertising companies, social media platforms or data brokers.
Data Retention Period
We will retain your personal data only for as long as necessary to fulfill the purpose for which it was collected. After that period, data will be securely deleted or converted into a form that can no longer be stored as personal data.
- Account Data: Retained for an appropriate period after account closure and then deleted.
- Financial Records: May be retained for an extended period in accordance with legal requirements.
- Customer Service Communication Records: Retained for an appropriate period for service quality review and issue resolution.
- Technical Data (Cookies): Session Cookies are deleted when the browser is closed, and Persistent Cookies are deleted when their set expiry date is reached.
Personal Data Security Measures
69arena has put in place technical and operational security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction—
- SSL Encryption: All website communications are protected with SSL (Secure Socket Layer) technology, so your data remains encrypted all the way to our servers.
- Access Controls: Staff can only access personal data when it is relevant to their duties. All access is monitored.
- Server Security: Servers storing data are located in a facility protected against both physical access and network intrusion.
- Regular Audits: Our security systems are regularly reviewed and tested through security audits.
- Breach Response: In the event of a data breach, we will notify affected parties in an appropriate manner in accordance with legal requirements.
We do acknowledge, however, that we cannot guarantee 100% protection against every cyberattack. We will continue to work to address security issues as quickly as possible.
Your Rights Regarding Personal Data
As a 69arena player, you have the following rights regarding the personal data we hold about you—
Right to Access
You can request to see what personal data we have collected about you, and we are required to provide it.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You can request that we delete your personal data. However, data that is strictly required to meet legal obligations or for ongoing financial matters may be retained for as long as required by law.
Right to Object
You can object if you believe we are using your personal data for purposes beyond what was specified.
How to Exercise Your Rights
To exercise any of these rights, contact us through our 24/7 Myanmar-language Live Chat or by emailing [email protected]. We will respond to your request promptly and accurately.
Child Protection
69arena's services are for adults aged 21+ only. We will not create accounts for anyone under 21, and we do not collect personal data from them.
If we become aware that a person under 21 is accessing our website, we will immediately delete that person's data and suspend the account. If you know of a minor accessing our website, please notify us right away at [email protected].
Policy Updates and Contact
Policy Updates
We may update this privacy policy from time to time. When significant changes are made, we will post a clear notice on the website and update the "Last Modified" date. Continued use of the website after any update means you accept the revised policy. Please check this page regularly.
How to Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can reach us—
- 24/7 Myanmar-language Live Chat (available on the website)
- [email protected]
The 69arena customer service team is available 24/7 in Myanmar language and will answer any questions you have about your personal data openly and clearly.